Here’s a Fitopia-branded version of your FAQs, cleaned up, reworded professionally, and aligned with your store’s voice:
Frequently Asked Questions – Fitopia FoldFan
PRODUCT FAQs
1. Is the Fitopia FoldFan portable?
Yes! The FoldFan is lightweight, foldable, and rechargeable — designed for easy use wherever you need a refreshing breeze.
2. How long does the battery last?
The FoldFan features a high-capacity 3600 mAh battery, offering up to 12 hours of use on a full charge. Battery life varies depending on fan speed and cooling mode.
3. Can I adjust the fan speed?
Absolutely. The FoldFan offers multiple speed settings so you can control the airflow to your liking.
4. Is it safe for children?
Yes, it’s designed with a protective safety guard, making it safe to use around kids.
5. How do I charge the FoldFan?
Simply use the included USB cable. A full charge takes approximately 2–3 hours.
6. Can I use the fan while it’s charging?
Yes, the FoldFan can operate while plugged in.
7. Is it quiet?
The fan runs quietly, making it ideal for workspaces, bedrooms, and quiet environments.
8. What is the airflow like?
Despite its compact size, the FoldFan delivers strong, consistent airflow, perfect for hot days.
9. Can I use it outdoors?
Yes! It’s built for both indoor and outdoor use, making it great for travel, parks, and events.
10. What are the dimensions of the FoldFan?
It’s compact and easy to carry. (Exact size details will be updated soon.)
PAYMENT
What payment methods do you accept?
We accept all major credit cards and PayPal.
Is my personal information secure?
Yes, we use SSL encryption and PCI-DSS standards to ensure your information is protected during checkout.
ORDER & TRACKING
My tracking number isn’t working. What should I do?
Please contact us at support — we’ll assist you promptly.
How will I know my order has shipped?
Once your order ships, you’ll receive an email with your tracking number.
SHIPPING & DELIVERY
Do you ship internationally?
Yes! We offer free worldwide shipping to most destinations.
How long does shipping take?
Orders are processed in 1–3 business days. Delivery time varies by location.
Where are orders shipped from?
We ship from our international warehouses, including facilities in China and the USA.
RETURNS & REFUNDS
What if I receive a faulty or damaged product?
Please contact us at support with your order number and a photo of the item. We’ll send a replacement or full refund.
What is your return policy?
You have 15 days to return your item. It must be unused, in original packaging, and with all tags. Contact us to begin the return process.
How are refunds processed?
Once we receive and inspect the item, refunds are processed within 10 business days to your original payment method.
What if my package is lost or stolen?
We are not responsible for lost or stolen packages marked as delivered. However, we can provide delivery confirmation to assist in your investigation.
AFTER PURCHASE CHANGES
I entered the wrong address or selected the wrong product variant — what now?
Contact us ASAP at support. If your order hasn’t been shipped yet, we’ll do our best to update it. However, once it's processed or shipped, changes may no longer be possible.
My order is stuck in customs — what can I do?
Customs delays are beyond our control. You may need to contact your local customs office. Any import duties or taxes are the customer’s responsibility.
Can I change my shipping address after ordering?
Possibly — if your order hasn’t been processed yet. Please reach out immediately after placing your order.
